Verizon fiasco update

All things considered I wish that Verizon had treated me better from the get go about this whole crappy phone thing, but I did receive two calls over the weekend from a Verizon regional director who seemed very concerned about me getting the phone that I deserved. He was apologetic and even went so far as to leave his cell phone number on my voice mail. It is just a shame that it takes a letter to the CEO of a company to get recognized. It almost seems like they put these policies in place that cause them to alienate their customers in the name of money, and then spend the rest of their time fighting against these policies to keep the customers they already have.