So I was on the phone for 2 hours this morning with Earthlink support. To say the least they were rude and unhelpful. I have be an Earthlink customer since October of 2002, and whether it was a technical problem or an ignorant oversight my account was completely deleted or purged from their system.
I noticed that I had stopped getting the annoying forwards from some distant relatives that only had my old Earthlink email address. I have been using gmial and they were just fine using the Earthlink address, and since I had it forwarded to my gmail account I was just fine with that too. Then I decided that I was going to use one of those old addresses to sign up for an online offer, and was unable to get email conformation. SO I sent a test email, and it bounced. Ok no big deal I will just go to their site and check the account settings...
So the very long story kind of short is that the account was deleted and there was no trace record anywhere in their system. No one knew anyone about this, and proceeded to tell me that I was delusional and that I never had an account. When I asked to have the issue escalated to have someone more competent deal with the problem I was told that since I was a "free email user" I was not entitled to customer support and was promptly hung up on.
Is that any way to treat a long term customer? Apparently this was not the first time this has happened and a google search will show more similar cases that strangely started around the same dates.
Earthlink sucks...